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Thursday, 1 July 2010

Ebay nightmares: Canon EOS 350D and robsonic-fm


My 350d gave up the ghost recently so I decided to buy another body.

This seller had a tidy one listed, "perfect working order with no issues" and so on so I bought it.

The camera turned up without a dust cap on the body, the lens mount stuffed full of bubble wrap, the viewfinder was caked in dust and dead bugs etc.

Worst of all the focus confirm lights were all misaligned so far that they didn't even hit the boxes in the viewfinder, they were all too far to the right. As a consequence the lights do not hit the little reflectors/etched areas and the lights are so dim you could hardly see them unless you turned the lights off!

I emailed the seller and he claimed this was normal for ANY used camera.

He said it was a regular issue with this particular model, even though he said "no issues" in the description.

When I demanded a refund he told me he had found another body that "works correctly" at which point I said if this is the case then you were lying by claiming the first body isn't faulty.

I sent the camera back but he did not refund my original postage, on top of the postage to send it back I was £18 down.

I left him negative feedback and he sent me a ridiculous threat about taking me to court (he must have heard that silly story in the news a few years back) he then sent me a request to change my feedback which I denied!

Then he sent a request to cancel the transaction, that option is supposed to be for when an item gets lost or damaged and cannot be sent, he stated to ebay that I had "changed my mind" he was obviously trying to get his selling fees back but seeing as he ripped me off I immediately cancelled his request. He then accused me of being a scam artist, I pointed out that to scam someone you need to make money from them, not buy faulty goods and not get all your money back.

He has now sold the camera to someone else even though he still possesses money I paid towards it. The new owner left positive feedback but I emailed them and told them the situation, they said they had not fully checked the camera over but now it seems they have realised it is faulty too!

In the meantime, someone else has bought a camera from this guy that was faulty and he has accused the buyer of damaging it himself and is refusing to refund him!

Basically this guy is dishonest, arrogant, hostile, unprofessional and very poorly informed in terms of legal matters and distance selling rules etc.

He tries to pass off physical damage and malfunction as "normal wear and tear"



Named and shamed!